Shipping Policy – suvaper.com

1. Order Processing & Shipping Time

• Processing Time: All orders are processed and shipped within 3-4 business days after payment confirmation.
• Shipping Window: Standard shipping times typically range from 7-11 business days for most destinations.
• Weekend Policy: Please note that we do not process or ship orders on weekends.

2. Order Tracking

• Notification: Once your order is dispatched, we will send the tracking information to your registered email.
• Tracking Link: You can track your shipment via 17Track.
• Update Lag: Please allow 4-5 days after shipment for the tracking status to be updated on the website.

3. Cancellations & Address Changes

• Before Shipment: You have the flexibility to cancel your order or update the shipping address at any time before the products are shipped.
• After Shipment: Once the order has been shipped, we are unable to process refunds or change the delivery address.

4. DHL (Delivered Duty Paid) Service

我々は以下を提供する DHL (Delivered Duty Paid) shipping methods for the following regions. This means Suvaper handles all customs clearance, and there are no additional duties or taxes for the customer upon arrival:

• USA: UPS Express (excluding Alaska and Hawaii).
• UK: Local Royal Mail.
• Europe: UPS Express / DPD Express / DHL Express.
  • Supported Countries: Germany, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, France, Italy, Hungary, Bulgaria, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, Spain.

5. Specific Shipping Times by Country

Country	Shipping Method	Estimated Delivery Time
USA	Local UPS Ground	10 – 15 Days
UK	Local Royal Mail	7 – 12 Days
Europe (Most Countries)	UPS/DPD/DHL	8 – 13 Days
UAE (Dubai)	Dubai Dedicated Line	12 – 18 Days
Japan	Vietnam Dedicated Line	6 – 8 Days

(Note: Specific European countries include Germany, France, Belgium, Luxembourg, Netherlands, Czech Republic, Poland, Croatia, Slovakia, Slovenia, Finland, Denmark, Sweden, Austria, Italy, Hungary, Lithuania, Estonia, Latvia, Greece, Ireland, Portugal, and Spain.)

6. Important Notices

• Age Verification: You must be of legal smoking age in your jurisdiction to purchase from suvaper.com.
• Customs Risks: While we provide DHL for many regions, customers in non-DHL regions are responsible for understanding their local laws and potential customs fees.

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Contact Us

If you have any questions regarding your shipment, please contact us at:

Email: support@suvaper.com

Website: suvaper.com