{"id":9375,"date":"2026-05-04T09:47:08","date_gmt":"2026-05-04T09:47:08","guid":{"rendered":"https:\/\/suvaper.com\/?page_id=9375"},"modified":"2026-05-04T09:47:09","modified_gmt":"2026-05-04T09:47:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/suvaper.com\/fr\/refund-policy\/","title":{"rendered":"Politique de remboursement"},"content":{"rendered":"<h2 class=\"wp-block-heading\">Politique de retour de 7 jours<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-80\">Au <strong>Suvaper<\/strong>, La satisfaction du client est notre priorit\u00e9<sup><\/sup>. Nous offrons une <strong>Politique de retour sous 7 jours<\/strong>, Vous disposez de sept jours \u00e0 compter de la date de r\u00e9ception de l'article pour introduire une demande de retour si vous n'\u00eates pas satisfait de votre achat.<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00c9ligibilit\u00e9 au retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-81\">Pour pouvoir \u00eatre retourn\u00e9, votre article doit r\u00e9pondre aux crit\u00e8res suivants<sup><\/sup>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>\u00c9tat :<\/strong> L'article doit \u00eatre inutilis\u00e9 et dans le m\u00eame \u00e9tat que celui dans lequel vous l'avez re\u00e7u.<\/li>\n\n\n\n<li><strong>Emballage :<\/strong> Il doit \u00eatre muni de toutes les \u00e9tiquettes et rester dans son emballage d'origine.<\/li>\n\n\n\n<li><strong>Preuve d'achat :<\/strong> Vous devez fournir un re\u00e7u ou une preuve d'achat valide pour faciliter le processus.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Comment entamer un retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-85\">Pour commencer un retour, veuillez suivre les \u00e9tapes suivantes<sup><\/sup>:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contactez-nous \u00e0 l'adresse suivante <strong>support@suvaper.com<\/strong>.<\/li>\n\n\n\n<li>Si votre retour est approuv\u00e9, nous vous fournirons une \u00e9tiquette de retour pr\u00e9pay\u00e9e et des instructions d\u00e9taill\u00e9es sur la mani\u00e8re d'envoyer votre colis.<\/li>\n\n\n\n<li><strong>Remarque :<\/strong> Les retours qui nous sont adress\u00e9s sans autorisation pr\u00e9alable ne seront pas accept\u00e9s.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">D\u00e9claration des dommages et des probl\u00e8mes<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-89\">Veuillez inspecter votre commande d\u00e8s son arriv\u00e9e<sup><\/sup>. Si vous d\u00e9couvrez que l'article est <strong>endommag\u00e9, d\u00e9fectueux ou incorrect<\/strong>, Veuillez contacter <strong>support@suvaper.com<\/strong> afin que nous puissions r\u00e9soudre rapidement le probl\u00e8me.<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Articles non \u00e9ligibles au retour<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-90\">Certains types d'articles ne peuvent pas \u00eatre retourn\u00e9s, notamment<sup><\/sup>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Produits p\u00e9rissables ou articles de soins personnels.<\/li>\n\n\n\n<li>Produits sur mesure ou personnalis\u00e9s.<\/li>\n\n\n\n<li>Mati\u00e8res dangereuses, liquides ou gaz inflammables.<\/li>\n\n\n\n<li>Si vous avez des questions sur un article sp\u00e9cifique, n'h\u00e9sitez pas \u00e0 nous contacter pour obtenir des \u00e9claircissements.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Processus d'\u00e9change<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-95\">Le moyen le plus rapide de vous assurer d'obtenir ce que vous voulez est de renvoyer l'article que vous avez achet\u00e9.<sup><\/sup>. Une fois le retour accept\u00e9, vous pouvez effectuer un achat s\u00e9par\u00e9 pour le nouvel article<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">P\u00e9riode de r\u00e9flexion de 14 jours (clients de l'UE uniquement)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-96\">Pour les clients situ\u00e9s dans les <strong>Union europ\u00e9enne<\/strong>, vous avez le droit d'annuler ou de retourner votre commande dans les d\u00e9lais suivants <strong>14 jours<\/strong> l'accus\u00e9 de r\u00e9ception sans en donner la raison<sup><\/sup>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Les articles doivent \u00eatre inutilis\u00e9s, avec les \u00e9tiquettes, dans leur emballage d'origine et accompagn\u00e9s d'une preuve d'achat.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Proc\u00e9dure de remboursement<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\" id=\"p-rc_54bf2bfc70d255d5-98\">Une fois que nous aurons re\u00e7u et contr\u00f4l\u00e9 votre retour, nous vous informerons de l'\u00e9tat de l'approbation.<sup><\/sup>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approbation :<\/strong> En cas d'approbation, votre remboursement sera effectu\u00e9 automatiquement sur votre mode de paiement d'origine dans les d\u00e9lais suivants <strong>10 jours ouvrables<\/strong>.<\/li>\n\n\n\n<li><strong>D\u00e9lai de traitement :<\/strong> N'oubliez pas que le traitement et la comptabilisation du remboursement par votre banque ou votre soci\u00e9t\u00e9 de carte de cr\u00e9dit peuvent prendre un certain temps.<\/li>\n\n\n\n<li><strong>Suivi :<\/strong> Si plus de <strong>15 jours ouvrables<\/strong> se sont \u00e9coul\u00e9s depuis que votre retour a \u00e9t\u00e9 approuv\u00e9 et que vous n'avez pas re\u00e7u votre remboursement, veuillez nous contacter \u00e0 l'adresse suivante <strong>support@suvaper.com<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Nous vous remercions d'avoir choisi Suvaper. Votre satisfaction reste notre priorit\u00e9.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>7-Day Return Policy At Suvaper, customer satisfaction is our priority. We offer a 7-day return policy, which means you have seven days from the date you receive your item to initiate a return request if you are unsatisfied with your purchase. Return Eligibility To qualify for a return, your item must meet the following criteria: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9375","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - suvaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suvaper.com\/fr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - suvaper\" \/>\n<meta property=\"og:description\" content=\"7-Day Return Policy At Suvaper, customer satisfaction is our priority. 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