{"id":9375,"date":"2026-05-04T09:47:08","date_gmt":"2026-05-04T09:47:08","guid":{"rendered":"https:\/\/suvaper.com\/?page_id=9375"},"modified":"2026-05-04T09:47:09","modified_gmt":"2026-05-04T09:47:09","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/suvaper.com\/fr\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2 class=\"wp-block-heading\">7-Day Return Policy<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-80\">At <strong>Suvaper<\/strong>, customer satisfaction is our priority<sup><\/sup>. We offer a <strong>7-day return policy<\/strong>, which means you have seven days from the date you receive your item to initiate a return request if you are unsatisfied with your purchase<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Return Eligibility<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-81\">To qualify for a return, your item must meet the following criteria<sup><\/sup>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Condition:<\/strong> The item must be unused and in the same condition as when you received it.<\/li>\n\n\n\n<li><strong>Emballage :<\/strong> It must have all tags attached and remain in its original packaging.<\/li>\n\n\n\n<li><strong>Proof of Purchase:<\/strong> You must provide a receipt or valid proof of purchase to facilitate the process.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">How to Begin a Return<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-85\">To start a return, please follow these steps<sup><\/sup>:<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Contact us at <strong>support@suvaper.com<\/strong>.<\/li>\n\n\n\n<li>If your return is approved, we will provide a prepaid return shipping label and detailed instructions on how to send your package.<\/li>\n\n\n\n<li><strong>Note:<\/strong> Returns sent to us without prior authorization will not be accepted.<\/li>\n<\/ol>\n\n\n\n<h2 class=\"wp-block-heading\">Reporting Damages and Issues<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-89\">Please inspect your order immediately upon arrival<sup><\/sup>. If you discover the item is <strong>damaged, defective, or incorrect<\/strong>, please contact <strong>support@suvaper.com<\/strong> right away so we can promptly resolve the issue<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Items Not Eligible for Return<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-90\">Certain types of items cannot be returned, including<sup><\/sup>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Perishable goods or personal care items.<\/li>\n\n\n\n<li>Custom-made or personalized products.<\/li>\n\n\n\n<li>Hazardous materials, flammable liquids, or gases.<\/li>\n\n\n\n<li>If you have questions about a specific item, please reach out to us for clarification.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Exchange Process<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-95\">The fastest way to ensure you get what you want is to return the item you have<sup><\/sup>. Once the return is accepted, you may make a separate purchase for the new item<sup><\/sup>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14-Day Cooling-Off Period (EU Customers Only)<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-96\">For customers located in the <strong>European Union<\/strong>, you have the right to cancel or return your order within <strong>14 days<\/strong> of receipt without providing a reason<sup><\/sup>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Items must be unused, with tags, in original packaging, and accompanied by proof of purchase.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Refund Process<\/h2>\n\n\n\n<p id=\"p-rc_54bf2bfc70d255d5-98\">Once we receive and inspect your return, we will notify you of the approval status<sup><\/sup>.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Approval:<\/strong> If approved, your refund will be processed automatically to your original payment method within <strong>10 business days<\/strong>.<\/li>\n\n\n\n<li><strong>Processing Time:<\/strong> Please remember it can take some time for your bank or credit card company to process and post the refund.<\/li>\n\n\n\n<li><strong>Follow-up:<\/strong> If more than <strong>15 business days<\/strong> have passed since your return was approved and you haven\u2019t received your refund, please contact us at <strong>support@suvaper.com<\/strong>.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Thank you for choosing Suvaper. Your satisfaction remains our top priority.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>7-Day Return Policy At Suvaper, customer satisfaction is our priority. We offer a 7-day return policy, which means you have seven days from the date you receive your item to initiate a return request if you are unsatisfied with your purchase. Return Eligibility To qualify for a return, your item must meet the following criteria: [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-9375","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund Policy - suvaper<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/suvaper.com\/fr\/refund-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund Policy - suvaper\" \/>\n<meta property=\"og:description\" content=\"7-Day Return Policy At Suvaper, customer satisfaction is our priority. 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